Frequently Asked Questions

1. How long does delivery take?

Most orders are delivered within 5–8 business days, depending on your location. You’ll receive tracking details once your order is shipped.

2. Do you offer Cash on Delivery?

Yes, Cash on Delivery is available on eligible orders and locations. COD availability will be shown during checkout.

3. How can I track my order?

Once your order is shipped, we’ll send you a tracking link by email or SMS so you can follow your delivery.

4. Can I cancel my order?

Orders can be cancelled before they are processed or shipped. Contact us as soon as possible if you need to make a change.

5. What if I receive a damaged or incorrect product?

Please contact us with your order number and clear photos/video of the product and packaging. We’ll review the issue and help with the appropriate resolution.

6. Can I return a product?

Eligible products may be returned according to our Return & Refund Policy. Products should be unused and returned in their original condition and packaging where applicable.

7. When will I receive my refund?

Once an approved return is received and reviewed, refunds are processed according to the payment method and timelines mentioned in our Refund Policy.

8. Are online payments secure?

Yes. Payments are processed through secure payment systems, and we do not directly store your card or banking information.

9. How do I know if a product is right for me?

Please check the product description, dimensions, specifications and usage information carefully before ordering. If you’re unsure, contact us before placing your order.

10. How can I contact customer support?

You can reach us through our Contact Us page or the customer support details provided on our website. Please include your order number for order-related questions.